Privacy policy
This page explains what information Morvanet collects from you, what it uses it for and who has access to it. In this text, “the website” means www.morvanet.com and the client area at portal.morvanet.com.
What information we collect
- When you register in the client area: first and last name, company name (if you enter one), email, mobile number, address and postal code. Your mobile number is verified by SMS.
- When you buy or renew a service: the services you have ordered, invoices and payment history.
- When you send a support ticket or message: the text of your message and any files you attach.
- When you post a comment on the blog: your name, email and comment text. Your email is not displayed.
- Technical information: IP address, browser type and login time. This information is logged for the security of the website and client area, for example to prevent password guessing.
What we use this information for
- Creating and managing your account and services
- Issuing invoices and sending renewal reminders
- Responding to support tickets and calls
- Notifying you about outages, maintenance and major service changes by email or SMS
- Preventing abuse, unauthorized access and attacks on the website
We do not sell your information, and we do not give it to anyone for advertising.
Payments
Online payments are made on the payment gateway page (such as ZarinPal and Zibal). Your card number and password are received by the gateway and the bank and never reach us. We only see the payment result and the transaction tracking number.
Data on your servers
The files, databases and emails you keep on your VPS, dedicated server or hosting belong to you. Our specialists access them only when you have requested it to resolve an issue, or when a judicial authority formally requires it.
Cookies
The website and client area need a few cookies to work, such as the login cookie that keeps you signed in and the cookie that fills in your name and email next time after you post a comment. We do not use advertising tracking tools. If you block cookies in your browser, signing in to the client area will not work.
Who has access to the information
- Morvanet sales, finance and support staff, only to the extent needed for their work
- Payment gateways, to process transactions
- SMS and email delivery services, to deliver messages to you
- Legal authorities, only upon formal request
Data retention and deletion
Account information and invoices are kept while your account is active. We keep invoices and financial records even after an account is closed because of tax and accounting requirements. If you want the rest of your information deleted, submit a request through a support ticket.
Your rights
- View and edit your account information in the client area at any time.
- Unsubscribe from newsletters and promotional emails. Service and invoice messages are not stopped.
- Ask about the information we hold about you or request its deletion.
Security
Communication with the website and client area is encrypted with SSL, and passwords are stored hashed. However, no system is completely secure. Choose a strong, unique password for your account and do not share it with anyone. Morvanet staff never ask for your password.
Changes to this policy
If this policy changes significantly, we will publish it on this page and, if necessary, email customers.
Contact Us
For any questions about your personal information:
- Email:support@morvanet.com
- Support phone:021-66538664
- Address: Tehran, Mirza Shirazi Street, Erfan Alley, No. 6
Last updated: Aban 1405
