Terms and Conditions for Morvanet Solutions

• Morvanet: the Morvanet data center, the provider of the solutions on this website.
• Customer: any individual or legal entity that orders or uses any of Morvanet’s solutions.
• Service: any of the services ordered by the customer, such as hosting, a virtual server, a dedicated server, colocation, a license or an SSL certificate.
• Client area: the customer’s account area for placing orders, making payments, managing services and submitting support tickets.

When registering and placing an order, the customer must enter correct and up-to-date identity and contact information. The customer is responsible for any problem arising from incorrect or incomplete information.

For some services, particularly dedicated servers and colocation, Morvanet may request identity verification documents and may postpone delivery of the service until these documents are completed.

The customer is responsible for keeping the usernames and passwords of the client area and services secure, and any action taken through the customer’s account is recorded in the customer’s name.

All services are provided on a prepaid basis, and each service is activated or renewed after its invoice has been paid in full.

A renewal invoice is issued in the client area before the end of each period, and a notification is sent by email or SMS. The customer is responsible for paying on time, and if payment is not made, the service is suspended after the period ends.

Prices may change when the cost of hardware, bandwidth or exchange rates changes. A price change applies only to later periods and does not affect a period that has already been paid for.

Ready-made services, such as hosting and virtual servers, are usually activated immediately after payment. Services that require hardware procurement, installation or technical coordination, such as dedicated servers, colocation and configuration solutions, are delivered within the time stated when the order is placed.

Access details for each service are sent through the client area and to the email address registered for the customer.

Using Morvanet services for the following is prohibited:

• Publishing or hosting content that violates the laws of the Islamic Republic of Iran
• Sending unsolicited bulk email (spam) and phishing
• Attacking other networks or servers, unauthorized port scanning and DDoS attacks
• Distributing malware, viruses or intrusion tools
• Infringing the intellectual property rights of others
• Any use that endangers the stability of the network or of other customers’ services.

If any of these is observed, Morvanet may suspend the service without prior notice. In this case, the fees paid are not refunded.

The customer is responsible for keeping backups of their data, files and databases. Even for services where Morvanet makes periodic backups, these backups are an auxiliary service and do not replace the customer’s own independent backups.

We recommend always keeping an up-to-date copy of your data in a location separate from the service.

Support is provided through tickets in the client area and by phone at 021-66538664. The scope of support covers service availability, the network and the infrastructure provided by Morvanet.

Website design, programming, script debugging and internal management of virtual and dedicated servers are not part of free support and, when needed, are provided as server configuration and management solutions.

Morvanet may suspend or terminate a service in these cases:

• Non-payment of a renewal invoice
• Violation of any clause of these terms, particularly the prohibited uses
• An order from a competent judicial authority or legal body
• Consumption of resources that endangers the stability of the server or network.

Data of suspended services is kept only for a limited time and may then be permanently deleted.

The customer can submit a cancellation request through a ticket in the client area. The refund conditions for each service are stated at the time of purchase.

The cost of software licenses, SSL certificates, domain registration, equipment purchased for the customer and setup fees is non-refundable once issued or procured.

In the colocation service, the customer owns the equipment and is responsible for the health of the hardware and its data. Bringing equipment into the data center and removing it is done with prior arrangement, registration of specifications and the required documents.

Power consumption, the number of rack units and network ports must match the order specifications. Any change requires coordination with Morvanet and may incur a separate charge.

Morvanet keeps customers’ identity, contact and payment information confidential and uses it only to provide solutions, issue invoices and send notifications. This information is not shared with any other person or organization, except at the request of a competent legal authority.

Morvanet staff do not access the content of a customer’s services without the customer’s request or permission, except where it is necessary to resolve a technical problem or carry out a legal order.

To keep services stable, Morvanet uses standard equipment, backup power and continuous monitoring. Even so, Morvanet’s liability for a service outage or disruption is limited to the amount paid for that service in the current period.

Disruptions caused by events beyond Morvanet’s control, such as nationwide internet or power outages, natural disasters, government orders or disruption of the country’s communications network, are not covered by the obligations of this clause.

In the event of a dispute, an attempt is first made to resolve the matter through discussion and the support team. Otherwise, the competent judicial authorities in the city of Tehran will have jurisdiction.

Morvanet may update these terms. The new version is valid from the time it is published on this page, and important changes are communicated to customers by email or through the client area.